Frequently Asked Questions (FAQ)

We run two daily scheduled pickup and drop routes across Gurugram: Morning (8:00 AM – 2:00 PM) and Evening (4:00 PM – 10:00 PM), 7 days a week. For urgent requirements, our local riders can reach your doorstep within 60 to 120 minutes of your booking confirmation.

Yes! We specialize in friendly, personal on-call service. Simply dial +91 9217410047 anytime between 8:00 AM and 10:00 PM. Our representative will note your location, confirm your items, dispatch the nearest rider, and give you live status updates directly on your phone.

With a 4.9/5 star Google rating, 2 Lac+ clothes washed, and 10,000+ happy households, we are Gurugram's top-rated fabric care specialists. Unlike app aggregators who outsource your clothes to unverified third-party vendors, we operate our own state-of-the-art central workshop at Dhobi Ghat, Basai Village, Sector 9B. That means 100% in-house quality control, zero lost garments, and genuine fabric care at direct workshop rates.

Our master technicians bring 15+ years of specialized experience in luxury garment care:

• German Spotting Agents: Safe chemical lifting of stubborn oil, wine, grease, ink, and sweat marks without fiber damage.
• Eco-Safe Hydrocarbon Dry Cleaning: Gentle on silk, bridal zardozi, sequins, and woolens with zero foul chemical odor.
• Canvas Preserving Suit Care: Structured jackets and tuxedos are pressed on shaped formers to preserve lapel roll and drape.
• Steam Ironing: Industrial temperature-regulated steam irons prevent fabric scorching, shine, or crushed fibers.

Never! We enforce a strict 100% Individual Load Guarantee. Each customer's laundry is processed in its own dedicated, sanitized machine drum with premium enzyme-based detergents and fabric softener. We weigh your clothes transparently at your doorstep with a digital scale starting at just ₹55/kg (7+ kg) / ₹65/kg for Wash & Fold.

Yes! While our regular turnaround is 24 to 48 hours, we offer an Express Same-Day and 24-Hour Service on request. If you have an unexpected party, wedding, business travel, or interview, let our team know during booking and we will expedite your garments as top priority.

We cover all 115+ HUDA Sectors and over 30+ historic villages including Basai, Kadipur, Jharsa, Silokhera, Islampur, Wazirabad, Badshahpur, Chauma, Carterpuri, Sikanderpur, Nathupur, Dundahera, Palam Vihar, DLF Phases 1 to 5, Cyber City, Sohna Road, and Dwarka Expressway. Check our full Areas We Serve Directory for details.

Yes! Our riders deliver to hundreds of high-rises and gated societies daily. If your society allows delivery partners inside, our rider comes directly to your flat door. If entry is restricted, we will call you 15 minutes ahead and coordinate smoothly at the tower lobby or security gate.

Zero hidden charges! Doorstep pickup and delivery are 100% free across Gurugram for all standard orders. You only pay for what is cleaned according to our transparent Official Rate Card. We accept:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Cash on Delivery upon checking your fresh clothes
• Direct Online Bank Transfer